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Evidence Guide: CHCSOH010 - Work with clients within the social housing system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCSOH010 - Work with clients within the social housing system

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan for work in the housing system

  1. Research client groups and stakeholders
  2. Research potential issues and problems for clients and current factors impacting on the provision of housing
  3. Research escalation and reporting procedures
  4. Research referral procedures and networks
Research client groups and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research potential issues and problems for clients and current factors impacting on the provision of housing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research escalation and reporting procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research referral procedures and networks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide assistance to clients with housing issues

  1. Communicate with clients in a manner that demonstrates patience, empathy and respect
  2. Provide advice and assistance on housing options
  3. Provide assistance to maintain tenancies
  4. Follow organisation procedures for resolving and escalating issues and/or problems
  5. Follow organisation procedures for referral
  6. Use technology in accordance with organisation and role requirements
Communicate with clients in a manner that demonstrates patience, empathy and respect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice and assistance on housing options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide assistance to maintain tenancies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisation procedures for resolving and escalating issues and/or problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisation procedures for referral

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use technology in accordance with organisation and role requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and review work

  1. Complete documentation and reporting in accordance with organisation requirements
  2. Review own work to ensure commitment and adherence to access and equity principles
  3. Adopt a continuous improvement approach to work by identifying and actioning opportunities for improvement
Complete documentation and reporting in accordance with organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review own work to ensure commitment and adherence to access and equity principles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adopt a continuous improvement approach to work by identifying and actioning opportunities for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan for work in the housing system

1.1 Research client groups and stakeholders

1.2 Research potential issues and problems for clients and current factors impacting on the provision of housing

1.3 Research escalation and reporting procedures

1.4 Research referral procedures and networks

2. Provide assistance to clients with housing issues

2.1 Communicate with clients in a manner that demonstrates patience, empathy and respect

2.2 Provide advice and assistance on housing options

2.3 Provide assistance to maintain tenancies

2.4 Follow organisation procedures for resolving and escalating issues and/or problems

2.5 Follow organisation procedures for referral

2.6 Use technology in accordance with organisation and role requirements

3. Document and review work

3.1 Complete documentation and reporting in accordance with organisation requirements

3.2 Review own work to ensure commitment and adherence to access and equity principles

3.3 Adopt a continuous improvement approach to work by identifying and actioning opportunities for improvement

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan for work in the housing system

1.1 Research client groups and stakeholders

1.2 Research potential issues and problems for clients and current factors impacting on the provision of housing

1.3 Research escalation and reporting procedures

1.4 Research referral procedures and networks

2. Provide assistance to clients with housing issues

2.1 Communicate with clients in a manner that demonstrates patience, empathy and respect

2.2 Provide advice and assistance on housing options

2.3 Provide assistance to maintain tenancies

2.4 Follow organisation procedures for resolving and escalating issues and/or problems

2.5 Follow organisation procedures for referral

2.6 Use technology in accordance with organisation and role requirements

3. Document and review work

3.1 Complete documentation and reporting in accordance with organisation requirements

3.2 Review own work to ensure commitment and adherence to access and equity principles

3.3 Adopt a continuous improvement approach to work by identifying and actioning opportunities for improvement